Our policies

Book on the booking page at any hour, or call or message us on WhatsApp. A card holds a first visit, a gentle peel and facials for two, and the deposit goes toward your service. We confirm by text, WhatsApp or email, whichever you choose.

Please give 24 hours' notice to cancel or move a visit. Shifts change, and we understand; message us as soon as you know and we'll find another time that week. Arriving more than 15 minutes late may shorten your visit, so the next client isn't kept waiting.

If you miss a visit without telling us, the deposit is kept. We're glad to rebook you, and a new deposit holds the next time.

We see adults. A client aged 16 or 17 comes with a parent or guardian, who signs the booking and stays for the consultation. The studio has two small rooms, so a companion waits in the lobby, unless you book facials for two.

Before a peel, or when you try something new, we test a small area and wait before using it on your whole face. Tell us about any sensitivities when you book. If you notice a reaction afterward, message us and we'll change the plan.

If a visit didn't go the way you expected, tell us within a week and we'll look at it together. We'll adjust the plan at your next visit.

Tips are welcome and never expected. You can leave one when you pay in the studio, or on the booking page.

Come straight from work if you need to; makeup is fine, because we cleanse first. At booking we tell you if a product should be paused before a peel. Come about ten minutes early to your first visit.

If you are pregnant, use a prescription skin medicine or have a skin condition a doctor is managing, ask your doctor before you book a peel or LED, and tell us at booking so we can plan around it. We may also suggest a dermatologist or your doctor. We don't diagnose.